Privacy Policy

1. Introduction

Omar Welfare Association (OWA International) (“OWA,” “we,” “us,” or “our”) provides immigration support, legal service coordination, women’s health education, economic development, and business expansion services to individuals and families in the United States and Pakistan. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit omarwelfareassociation.org (the “Site”), contact our Houston, New York, or Karachi offices, or use our programs and services.

By using the Site or submitting information to us, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Site or provide us with your information.

2. Information We Collect

We may collect the following categories of information:

Contact and identity information: name, mailing address, email address, phone number, WhatsApp number, and preferred office location.
Case and consultation information: details you share when requesting an immigration, legal, or business consultation, including immigration status, case history, and supporting documents you choose to upload or send.
Health-related information: information voluntarily shared through our women’s health education and preventive care programs.
Program and event information: registrations for volunteer programs, community events, student support programs, or workshops.
Payment information: billing details when you pay for authorized services (we do not store full payment card numbers; payments are processed through authorized third-party payment processors).
Technical information: IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies.
Communications: records of emails, calls, and messages exchanged with our Houston, New York, or Karachi offices.

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide the immigration, legal, health-education, and business-advisory services you request;
Coordinate with attorneys, partner organizations, and government agencies (such as USCIS, the National Visa Center, or immigration courts) on your behalf, where you have engaged us to do so;
Communicate with you about your case, appointment, program, or event;
Process payments for authorized services;
Improve the Site, our programs, and the services we offer;
Meet legal, regulatory, and nonprofit reporting obligations; and
Send newsletters, event invitations, or program updates, where you have opted in to receive them.

4. How We Share Information

We do not sell your personal information. We may share information with:

Licensed attorneys, caseworkers, and partner organizations directly involved in providing the service you requested;
Government agencies or courts, where required to process an immigration or legal matter you have asked us to assist with, or where required by law;
Service providers who support our operations (for example, website hosting, email delivery, and payment processing), under confidentiality obligations;
Professional advisors (accountants, auditors, legal counsel) as needed for our nonprofit compliance; and
Authorities, where disclosure is required to comply with a legal obligation, protect our rights, or protect the safety of any person.

Because OWA operates across the United States and Pakistan, information may be transferred between our Houston, New York, and Karachi offices as needed to provide services. We take reasonable steps to protect information transferred across borders.

5. Cookies and Similar Technologies

omarwelfareassociation.org may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve functionality. You can control cookies through your browser settings; disabling cookies may limit some features of the Site.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold, particularly sensitive information such as immigration status and health-related information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal and nonprofit record-keeping obligations, resolve disputes, and enforce our agreements. Case files involving immigration or legal matters may be retained for longer periods consistent with professional and regulatory requirements.

8. Your Rights and Choices

Depending on where you are located, you may have the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your information, subject to legal and case-record retention requirements;
Opt out of marketing communications and newsletters at any time; and
Withdraw consent where our processing is based on consent.

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13 (or the applicable age of digital consent) without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can address it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, programs, or legal requirements. The “Last updated” date at the top of this page indicates when the Policy was last revised. Continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Houston (Head Office): 6200 Savoy Dr., Suite 440, Houston, TX 77036 | +1 (281) 229-8883 | +1 (832) 944-5154 | info@omarwelfareassociation.org
New York Office: +1 (281) 229-8883 | +1 (832) 944-5154 | newyork@omarwelfareassociation.org
Karachi, Pakistan Office: +92 300 261 4108 | WhatsApp: +1 (281) 247-1157 | pakistan@omarwelfareassociation.org